What to Expect at Your Veterinary Appointment
Knowing what to expect at your first appointment at our veterinary clinic will help make the process more pleasant for both you and your dog, cat, small mammal or reptile.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
Your veterinarian will review your companion's medical history and listen to your concerns about their health. You can ask any questions you want, and they'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Your pet will be thoroughly assessed by their veterinarian. Once this is complete, they will provide you with a diagnosis and treatment options.
Afterwards, we will create a detailed report of the diagnosis and treatment plan. We will keep this information on hand for whenever you need it.
Our Care Philosophy
We proudly serve beloved companions of owners in Grande Prairie and across Northwest Alberta. Our philosophy is in our name: Animals First Clinic.
We are passionate about the health and well-being of every companion animal that comes into our clinic. Every day we provide the highest quality of care, client education, and comprehensive services because we believe every pet deserves the best care and our clients deserve to know all their options.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, and American Express.
- Are there payment plans available for my pet's care?
We are proud to offer Petcard as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of our services' cost before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your dog, cat, small mammal, or reptile needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of small animals at our veterinary hospital. This includes cats, dogs, small mammals, such as rabbits, and rodents, and reptiles such as lizards, turtles, snakes, and chameleons. We can also take care of birds.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs through our in-house pharmacy.
You can also purchase your pet's food through our online shop, if you prefer the convenience of ordering from home.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
- Can you help with my pet insurance?
We're happy to help you fill out pet insurance forms for your pet's visit.